Please note

We are a small business based in the Karoo region of South Africa. Please note that our items are either made to order or may have limited stock availability. As a result, we kindly request your patience and understanding as we prepare your purchase. Anticipate a waiting period of approximately 10-30 business days. We sincerely appreciate your support and look forward to delivering quality products to you.

Why Aabidah

When you choose our products, you're not just acquiring a beautiful item; you're making a meaningful impact in our local community. Your support directly contributes to the creation of jobs and sustains the livelihoods of people working diligently in South Africa. Together, we're building a stronger, more vibrant community, one purchase at a time. Thank you for being a part of this positive change.

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Information

Shipping

Standard International Delivery: 7-21 business days

Standard National Delivery: 3-7 business days

Please note: Please be aware that these delivery timeframes do not encompass the time it takes to prepare your order. You will receive a notification regarding the duration of the preparation process.

Refunds and exchanges

At Aabidah, we aim to provide our customers with the highest quality products and services. However, we understand that there may be occasions when you need to request a refund or exchange. Please review our policy below to understand your options in such cases:

Faulty or Damaged Items: If you receive a faulty or damaged product, please contact us within 7 days of receiving your order and send a picture or video of the faulty/damaged item with the tag on. We will provide you with instructions on how to return the item. Once we receive the returned item, we will issue a replacement.

Refunds: Aabidah Collective is a small business and makes all its products to order, please note that we do not accept refunds.

Exchanges:

- If you received an item that doesn't meet your expectations but is in its original condition, you may request an exchange within 30 days of receiving it. You will be responsible for return shipping costs, and we will cover the shipping cost for the replacement item.

Terms and Conditions:

- All items for return or exchange must be in their original, unused condition with all original tags and packaging.

- Please include a copy of your order receipt or proof of purchase when returning an item.

- Refunds will be issued using the original payment method.

Contact Us:

For any refund or exchange requests, please email our customer support team at info@aabidahcollective.com. We will guide you through the process and address any questions or concerns you may have.

Additional Notes:

- Custom or personalized items may not be eligible for return or exchange unless they are faulty or damaged.

- This policy may be subject to change, so we recommend reviewing it periodically.

We value your satisfaction and will do our best to ensure a smooth and fair resolution to any issues you may encounter with our products. Thank you for choosing Aabidah!